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U.S. Citizen Services

Delays in Overseas U.S. Passport Processing

Due to a systems issue affecting global passport operations, there is currently a delay in the printing of U.S. passports that were approved at overseas passport facilities.  Applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay.  If you applied for a U.S. passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied.  

Information about how to apply for an emergency passport is available at the following Emergency Passport information.


The United States Government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. The American Citizen Services (ACS) Unit provides prompt, courteous, and efficient services to United States Citizens and other clients, consistent with U.S. laws and regulations.

The ACS Unit in Port-au-Prince, Haiti provides a wide range of services to American citizens traveling or residing in Haiti, including:

U.S. citizens in Port-au-Prince are, of course, subject to Haitian laws and procedures.

Although the US Embassy does not have a Social security office, its ACS personnel serves as intermediate between you and the Social security Administration. 

If you are going to be in Port-au-Prince for any length of time, please register to receive emergency e-mail notifications. Any information you give us is completely confidential and will only be released when authorized by you to do so.

Older American Citizens Outreach (50 and Plus)

Older Americans are one of the fastest-growing segments of the U.S. citizen community overseas.  We are interested in making sure that we adequately address your needs and concerns.  We would like to let you know that the services listed above are also available to you. If there are other services needed, or if you have any other non-visa concern or matter, please do not hesitate to contact us..

Please remember to register your presence in the country via the online registration system.  You might also be interested in our FAQs for the Elderly (PDF 53 KB).

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Federal Benefits and Obligations

  • Important information for you!!

      To help you prepare for the 2015 tax filing season, the IRS has guidance at the link below, complete with contact information for the international taxpayer service call center.
    Federal Benefits and Obligations

About Absentee Voting

  • Voting is one of our most fundamental rights as U.S. citizens. Elections are managed individually by the 50 States, four territories (American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) and the District of Columbia. This equates to 55 sets of rules for absentee voting, but the basic steps are simple:

       1. Citizens register to vote and request an absentee ballot by filling out the Federal Post Card Application (FPCA), and mailing it to their local election official in their State of legal residence.

       2. The election official approves the FPCA, disapproves the FPCA or requests additional clarifying information.

       3. Once the FPCA is approved, the election official sends an absentee ballot to the citizen.

       4. The citizen completes and returns their voted ballot to their local election official by their State's deadline.

Overseas Taxpayers: FATCA

  • The Foreign Account Tax Compliance Act (FATCA) provisions of the Hiring Incentives to Restore Employment Act of 2010 (HIRE Act) were enacted on March 18, 2010, in order to address concerns with offshore tax evasion. FATCA generally requires a foreign financial institution (FFI) to enter into an agreement with the Internal Revenue Service (IRS) to report information about certain accounts held by U.S. persons or foreign entities owned by U.S. persons.  An FFI that does not enter into an agreement with the IRS will be subject to a 30 percent withholding tax on certain payments, including U.S. source interest and dividends, and gross proceeds from sales of U.S. securities.

    Online resources:

    The Treasury Department's FATCA page includes copies of the final, signed FATCA agreements as well as the three model FATCA agreements.

    The IRS FATCA page contains information for both foreign financial institutions and U.S. taxpayers

    On April 17-18, 2013 in Port-au-Prince, the American Chamber of Commerce in Haiti hosted a public forum on FATCA for U.S. taxpayers and Haitian financial institutions.  Please visit AmCham Haiti's website for more information.

Contact U.S. Citizen Services

  • U.S. Embassy Port-au-Prince
    Open Monday - Friday
    7:00 A.M. - 3:30 P.M.

    Tel:  011-509-2229-8000
    After Hours Emergencies:
    Note: These numbers are NOT to be used for visa inquiries.


    Tabarre 41
    Route de Tabarre
    Port-au-Prince, Haiti

    Mailing Address:
    P.O. Box 1634
    Port-au-Prince, Haiti

Visiting the Embassy

  • When you come to the U.S. Embassy, you must go through a security check similar to an airport.  DO NOT bring these items with you:

    -- Food or drinks
    -- Liquids such as perfumes, lotion, etc.
    -- Electronics of any kind, including computers, telephones, MP3 players, etc.

    You should have all of the necesary forms and documents required for your appointment ready when you arrive at the embassy.  You will also need a valid photo ID.

    Plan to arrive 30 minutes before your appointment time so you can complete the security check.

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